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Spring Willows

Leisure Park

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Refund Policy

 

Blue Sky Resorts Ltd only offers goods and services as follows:

 

Utilities - Gas, Water & Electric

The above are all invoiced after usage and no refund is due once invoiced. If you dispute a meter reading as detailed on your invoice please speak to the office and we will look into the readings taken and if incorrect your invoice will be amended accordingly & any necessary refunds actioned within 7 days.

 

Accessory Sales & Repairs

Any repairs undertaken to your Holiday Home will be invoiced after the repair. If for any reason you are unhappy with the repair undertaken then please speak to the office within 14 days to resolve the matter.  If a refund is required it will be actioned with 7 days of a revised invoice being issued.

 

Pitch Fees

Pitch fees represent the rental of your pitch for the coming year. These are invoiced once a year in November and are payable by 20th February each year. Please refer to your licence agreement for more details about the proportion of pitch you would be due back based on when you terminate your licence agreement and leave park. Any refunds due are calculated to the date of your vacating your pitch and will be actioned within thirty days of your departure.

 

Holiday Home Sales

Initial deposits of up to £1,000 are non refundable . Please see the terms and conditions on the reverse of you Sales Invoice which sets out your rights when purchasing a holiday home. When purchasing a Holiday Home with finance provision from Santander Consumer Finance a cooling off period applies and all sums over and above the initial deposit (normally £1,000) are refundable upon receipt of your cancellation letter. Blue Sky Resorts Ltd does not take responsibility for privately organised finance arrangements with other funders.

 

Touring, Camping & Caravan Holidays

If you cancel your booking the following charges will be applied:-

 

LENGTH OF TIME CANCELLATION CHARGE

8 weeks or more £10 deposit

6 weeks to 8 weeks 30% of total cost of holiday

4 weeks to 6 weeks 40% of total cost of holiday

2 weeks to 4 weeks 50% of total cost of holiday

1 week to 2 weeks 90% of total cost of holiday

Less than 7 days 100% of total cost of holiday

 

If you have booked your Holiday with Hoseasons (Wyndham Vacations Rentals) then you will need to speak to them direct regarding your booking and their refund policy.

 

Seasonal Tourers

Customers cancelling after arrival.  A 25% cancellation charge applies, further to which we re-calculate the tariff based upon the published daily rate.

 

Customers cancelling pre arrival.  A 25% cancellation charge applies

 

 

Contact:

Blue Sky Resorts Ltd

Spring Willows Leisure Park

Main Road

Staxton

Scarborough

YO12 4SB

Tel: 01723 891 505

Email: swreception@bluesky-resorts.co.uk

Registered Office:

Blue Sky Resorts Ltd

Nostell Priory Holiday Park

Doncaster Road

Wakefield

WF4 1QE

 

Reg No: 05075819

VAT No: 842 4611 41